Privacy Policy

At Prep Expert (“we”, “our”, “us”), we are committed to protecting the privacy of our learners, educators, administrators, and visitors (“you”, “your”). This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our Learning Management System (LMS).

1. Information We Collect

We may collect the following types of information:

• Full Name, Email Address, Phone Number, CNIC (if required)
• Course Enrollments, Attendance, Quiz Scores, Certifications
• Login Activity, Browser Details, IP Address, Device Information
• Payment Records (handled securely by third-party gateways)

2. How We Use Your Information

• To create and manage your user account
• To track your academic progress and course participation
• To personalize your learning experience
• To improve platform features, security, and performance
• To communicate important updates, exams, deadlines, and certificates

3. Legal Basis for Processing

We process your data based on consent, contractual obligations, and compliance with Pakistan’s PECA 2016 law.

4. Data Security

We use encryption, firewalls, secure servers, and restricted access methods to protect your personal data. While we implement strong protection, no system is 100% secure.

5. Sharing of Information

Your data may be shared only with:

• Authorized instructors and administrators
• Payment processors (for subscription-based services)
• Legal authorities, if required by law

We do not sell, rent, or trade your personal information.

6. Cookies

We use cookies to enhance your learning experience, remember login sessions, and improve platform usability. You can disable cookies via browser settings, but some features may not function.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for data usage
• Request account termination

8. Data Retention

We retain your data while your account is active. Academic records may be kept for institutional and legal purposes.

9. Children’s Privacy

Our LMS is designed for educational institutions and may be accessed by minors under supervision of parents, guardians, or registered schools.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:
Email: support@prepexpert.net
Address: D-12, Main 6th Rd, Satellite Town, Rawalpindi, Pakistan